I've been Installing these RTI remotes for 4 or 5 years now, and have had maybe 2 or 3 customers ever ask about the software. I just tell them it's only available to dealers, but I might be able to get a copy for you to use. Then they never bring it up again after they see how easy it is to use their system. I guess they would rather enjoy the system than mess with the programing? Most of our customers are in a vacation home area, with lots of money! ;-) I have very seldom changed the programing, we tell the customers to play around with the remote for a few weeks, then make a list of any favorites they may want to change or any problems they may encounter. I make a second trip for that, rarely, make the changes, then usually don't here from them until they need a battery. I LOVE RTI!!! Stoney Out!