Sprins, I think they aren't bothering to listen. These are the guys who decided that channel up taking a TV back to the tuner wasn't worthwhile any more, when we depended on it for TOADs like theirs. I think some young engineer who had never even thought about an integrated remote said "why do they need THAT obsolete mechanism any more?"
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw