I've been trying to get the upload/download features of the remote to work without success. First I had an Run Time Error '6' from the software - solved by reinstalling. Next the software was thinking that it was downloading - the software bar would move but the remote would not and then tell me download failed. Now, somehow, in trying to download the operating program - the remote has no operating program (it says it's 'empty') and I still can't get the download to work! I wonder how it could delete the operating program from the remote if nothing was transfering!

More importantly - somebody PLEASE tell me how to fix this! Before the remote was fine, I just couldn't customize it on the computer, now the remote is worthless. Please help...