After taking three days to answer my first question (by which time this forum provided the solution), Mike Gifford answered my next E-mail the same day! While he did not have a solution, he said that they are working on the problems and that he was hoping to get back to me as early as next week.
I decided not to return the remote for the time being, since I can see that once you get it to do what you want it to do, it is an excellent device. Once the bugs are fixed I should be very happy with it. The question now is "When?"
Mike, are you on top of it?