I also have had some difficulties getting support. I sent an e-mail to that address (about my problem with setting up punch through as mentioned in a previous thread) about a week ago and never received a response. Last friday I called (not too thrilled about the lack of a toll-free number) around noon and left a message. Never got a response so I called back again yesterday (tuesday) and left another message also stating that I was becoming concerned with the lack of support. About an hour later my call was returned and, to make a long story short, I was given an RA# to send my remote to URC.

They are supposed to call me when they get the remote (should be today) and let me know what is going on. I will post an update once I hear from them.