It is new and when attempting to download first codes to the remote, it scrambled the screen. I had to remove the batteries to get it to stop.
Now it is stuck in test. Holding main and stop only gets the test icon to stop, nothing else.
Removing batteries and holding down buttons to discharge does nothing either.

When trying to download to the remote I get several error messages.

On the remote it says downloading then at 25% error: "remote control not response [dltr-3]" and FAIL! 5 on the remote.
I click ok to the error and it continues to load the get the same messages at 50%
and error detected while processing in the program. I am using the latest version mx-850 editor, keyspan adapter usa-19hs, winxpsp2 .
What do I do next?
Thanks...