On March 31, 2006 at 09:59, Tom Ciaramitaro said...
If you had done more searching here, you'd have
found JVC's problem with power macros. Typically,
the power commands work when you press the power
button but do not work in macros because the TV
requires a long repeat cycle. You supply that
when you hold the button down but in a macro that
does not happen.
A further search might have shown you that one
CI here had modified the code with repeats so
it would work in a macro.
It's JVC's problem.
It's not BlueDo's problem.
Your restocking fee is justified. You did a lot
of research but missed a few key points.
Actually I agree with it is not BlueDo's fault the JVC can not be controlled by the MX-500.
What almost all have passed by is the issue of Customer Service (I did not say support). BlueDo should have contacted the buyer within a reasonable time after the first 'complaint', either via e-mail or voice. At that point it would have been easy to identify the issue and the "no resolution" to the issue. Instead the customer got more and more steamed as time went on feeling (rightly or wrongly - it does not matter) ignored.
BlueDo could have easily avoided this public flogging by the customer by providing after sales service. We are not talking hours here, we are talking a three minute e-mail (as many have pointed out the JVC issue is well known).
I personally will not buy from any internet dealer who does not have a phone number and a verifiable physical address. I like the comfort (well, the perceived comfort!!!).
Service...you get back what you put in...
