I may be incorrect, but the price you pay at Blue Do is substantially less than at a brick and mortar retail store. You pay extra there which gives them the extra money to give you a full refund. Blue Do's prices are so low as to not allow this. That said, I sympathize with your situation. BTW, shame on OEX for his condescending attitude toward this situation. There is no reason to trash this guy cause he made a mistake which any person who was not a CI could have made. OTOH, trashing Blue Do is not fair either since their return policies are stated in their site. You could have called them to discuss the remote and your equipment which would likely have revealed that your plasma would not work with this remote. You buy direct on the internet w/o using all the resources available to you and you cannot complain due to your own failure to exercise due dilligence.