I Mike, what you had to go throught is a nightmare for everthing, even the credit.

The problem with "small" dish installation is exactly that; it's small & suddenly everybody is suddenly a sat. expert. In the old days of the big 10 footer dish in a city of let's say 2 million people you had 4 or 5 store/installer & the had to know their stuff because it was 10 times more complicated to install,program &
understand the tracking of the "Clark belt", limit switches, magnets counter, H/V polarities,etc.etc.

It was then more simple, you had still a choice of a "crappy system for 3-4000 or the best from 6-8000"
& looking at the equipement offered you could tell right away the difference. AS far as quality of workmanship, well people we working mostly from referrals.

A store that doesn't give you an upfront picture of what's to be expected shouldn't be in that business especially towards a client like you that even bouht an
HDTV adaptor. In other words you weren't looking for a cheap install & that store should have noticed that fact.

Glad that they lost your business. Ask around & try to get friends & relatives input next time & better luck

Regards,