Honestly I don't. I do product design and of course I use them, but anything having to do with documentation, training, or the website is all done in other departments. At the very least, I do know that you'll need URC's Alexa Skill added to your Alexa account. Everything the remote does communicates with that Skill, which is how Amazon keeps Alexa totally secure, since essentially, an Alexa Skill "asks" Alexa to do things, then Alexa parses the requests and only handles ones that fully meet Amazon's (very, very) strict security requirements. Sounds like your dealer might be mostly a Total Control dealer. If he does a little digging, I'm pretty sure he can get the info you need. So keep supporting your URC dealer and installer!