Customer has 65” Samsung about a year old. We are controlling it through a Crestron system. He also uses his Bose Bluetooth headphones. When he turns off his headphones, he is not able to get volume control on the TV again. I was there about a month ago and even the Samsung remote won’t control the volume. I factory reset the TV and things went back to normal. The TV would switch properly from the headphones to the TV speakers. Customer reached out to me last evening and it’s now doing it again. Any thoughts?