So, last November I signed up for an account.
URC Dealer Portal sent me an email with my username & password.

I just tried opened the app for the first time in a long time today, and it did an update and is now suddenly forcing me to log in.
So, I used the username & password that URC gave me but it says "Login Failure" when I log in with that.

What gives?

I didn't want to contact URC given that they're not making any money off of me.
But I ended up doing so and it turns out that I had changed my password and forgot.
They had sent me an email when I first signed up with a password and that's the password (old) that I had been trying to use.
They sent me a new email with my changed password and now I'm able to log into the app.

Weird that the old password still works on the portal.

Caution:  Don't use your bank password because it gets delivered by email in plain text which can be intercepted.