So I guess the problem kind of lies with customers who are rich and have money and those that are older. The rich ones feel they don't need to put any effort into learning anything or dealing with any issues as they can just pay someone else to do that. They feel they can just throw money at it and it should work to their expectations even if there are limitations due to poor engineering on the manufacturere's part. Then the older customers are just not savvy and are easily overwhelmed by the slightest tech challenges. To me, it's a waste of my time for me to drive out to a location where they claim "The TV in the office is not working" and then when I arrive, the TV is on a channel number as if there is an antenna connected rather then HDMI 1. So I change the input to HDMI 1 and they are happy again. So I guess there is no way to make a system foolproof for every type of customer/client.