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Original thread:
Post 2 made on Wednesday April 28, 2021 at 13:57
Lyndel McGee
RC Moderator
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August 2001
12,992
FYI, I think you will have same issues with a TSU9300 as it uses the same HID device drivers. When the Pronto is detected, Windows opens a drive to the Pronto for the upload (mine is H:). If you don't have a spare drive slot open, this could also be your issue.

I have no issues with TSU9600 on Windows 7 32 bit using PEP2.

Here are a few suggestions.

Using a mechanical pencil eraser or a Q-Tip with 70% ispropyl alcohol (turn off power to Pronto first), clean the contacts where the Pronto mates with the docking station.

Try connecting the USB cable directly to the Pronto without using the Dock.

If you have a Logitech wireless keyboard/mouse you might try connecting a wired (via USB) device and remove the logitech first.
Lyndel McGee
Philips Pronto Addict/Beta Tester


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