We felt like thieves on this one but we couldn't let that stop us: CD Megachanger not working for a Lady in Beverly Hills. We visit the site, check it out, tell her you put the discs in with the label to the right. Charged her for the service call.
Incidentally found out that the OTHER Megachanger in the house, same brand (forget which) you put the disc in with the label facing the other direction.
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw