Thanks for the info Lyndell. Pronto Data Service was not listed under services, must have been removed when in uninstalled 9200 program. Backed up everything uninstalled pep2 and reinstalled everything back to normal. Do you know if I can run TSU 9200 software on vista 64bit os. When I tried to install with disk I get error Pronto dashboard stopped working.Tried to install from download on RC same issue. I installed on XP machine (with disk) it work fine then hardrive problem, older laptop just a coincidence I think. Don't really want to invest in fixing XP laptop if I don't have to.