On July 6, 2020 at 09:53, Dawn Gordon Luks said...
No, cable companies still must supply cable cards
And unfortunately Comcast has figured out a way around this. They do NOT ship Cable Cards to customers. They make them pick them up locally. At each office, they have a big box full of Cable Cards... defective Cable Cards. After the customer has made a few trips and is thoroughly pissed off, they give up and just rent the cable box.
I have went thru this many times with customers in the past.
It was about 2 years ago, I was speaking with one of the Comcast line techs. He told me about the box of defective Cable Cards at each branch, then it all made sense.
That's got to be a horrible job, working in the customer service center. Having to hand a Cable Card to a customer, knowing the POS isn't going to work. And dealing with them when they come back pissed off, just to put the card right back in the same box for the next
, I mean customer.
: This is how it works in Southeast GA. I remember when I talked about this last year, someone said they don't have this problem in their area. They always get good Cable Cards.
I find it hard to believe this is isolated to just my region. Maybe we were the test bed? IDK.