Yeah. I'm going to also assume you tried the 1st time on selling them the better stuff, that would have worked better. Again correct me if I'm wrong.

I've been down this road many times. If I agree to do something, then it at least was good enough to get by. If the customer complains afterwards, I have no trouble reminding them 'THEY' chose to go this route over what I suggested. And I have no trouble repeating myself over & over if they keep complaining about the BS, until they decide to PAY me to upgrade it.

And another thing for customers that pull that complaining over & over for what they decided against = "Oh there are tariff charges now, cost of living has gone up, and that original system is going to be 20% more now". Discount my arse!