I don't know about you, but the people I work with at distributors have a lot to do with whether I buy from them, or not. I stopped buying from two different companies when I couldn't get useful info and was actually lied to, but returned after different people started working there- in one case, I went back because someone called to find out why I hadn't been there in quite a while. I was amazed. The rotation of reps from one distributor call but past history tells me that it's best if I call and ask for specific people who are more knowledgeable.