Not a fair statement. They provided no heads up to dealers and really didn't touch upon the dealers ability to handle the trade in, beyond a small blurb in the email with a brief description of where to opt in for the trade in program (the whole opt in thing is dumb btw). Being that the email went out to client and dealers alike at the same time, it gave us no time to prepare for the calls and emails that immediately came in. Can we handle trade in? What is the cost to the client? What is the cost to us? This should have been brought to our attention a few weeks ago, or at the very least a few days ago.