LOL, the billing address not being a commercial address. I wonder how many dealers they piss off with that BS. I bet a lot.
I have a PO Box for all my correspondence and billing. Had it for almost 30 years now. They can kiss my ....

"your business has been in and out of good standing with the state"
WTF does that even mean? As far as I know, no one can look up any information between you and government agencies. That would be illegal? If they could see your tax returns without your explicit consent. Or tax liens against you or your business, etc. That statement sounds like a load of BS. And I would demand an explanation from them, even thou I decided not to touch them with a 10ft pole.