While this IS true, it is a MAJOR pita to use a remote to access recordings, do searches, export files, etc. A mouse is a thousand times easier to use. That said, if they just want to flip thru cams, then YES, use the remote. Most of our NVRs are set up thru moip or matrix and control is on the remote. Customers do love that of course. But certainly not for anything more than viewing. At that point, its even better just logging into the NVR from any PC than using the mouse from the extended monitor.