On May 1, 2019 at 11:21, goldenzrule said...
I don't care how long they want me to be in their house. I want to go home and have dinner with my wife. I am ok with jobs taking longer then expected and I have to stay to finish. I am not ok with scheduling jobs that guarantee I will be out late.
I get your point though about some people have no idea. This is a client I have done a bit of work for. They KNOW that it takes hours to do what we have to do. They just want it to conform to their schedule. I understand that, but again, I am not scheduling a job that will take us far outside of our business hours. If one thing goes wrong on the job, we could be there till 9. I am ok with scheduling something quick later, but not a full install. I have done my fair share of trouble calls later, where in most cases I know it will be a quick fix.
If they trust you, maybe you could get access when they aren't there. I understand not wanting keys or access codes, but it sure is nice working when they aren't at home. I would tell them that starting on your schedule prevents return trips and additional charges for travel.
