I hear you.

But reality is, you have to set a pain threshold per vendor. They go over the limit, have a solid discussion about alternatives. It's an imperfect business by far, and it's all on us.

These outages/updates/events show us how much we do rely on them, but everything eventually needs service, even the service equipment. Make it an opportunity, add their wired reset buttons for every box to make it easier when needed, add labor to document circuit breakers, sell service contracts and update terms.