On April 9, 2019 at 01:44, buzz said...
But, wouldn't the caller expect the call be "transferred" to the correct department?
You could point out that that division is hopelessly anchored (mired) in the past (hence the camera problems) but you can't help the client and that other division can.
The best plan would be to inform the caller that they have the wrong company, give the correct phone number, and hope that they type the correct company name when posting their tirade online.
goldenz clearly argues that this does not work.
