Joe, Fins, We're talking about using remote control commands here, right?
I think that MENU only works that way when you push the menu button on the front of the unit. Otherwise, the consumer with the remote would not be able to turn on the cable box -- it would just go into installer setup.
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw