PSS - thanks for the original post and others for chiming in with your comments. A few items I wanted to provide some clarity and insight.
Regarding the 110 wifi router, we designed that product to target budget projects with one to two room condo or apartments that require no additional WAPs. For any projects that require more than one WAP, we recommend using the 110 non-wifi router or the 310 router with the Araknis access points as fast roaming is not supported with the 110 wifi router. And yes, we are working on a future firmware that will significantly reduce the 20 second refresh with config changes to the router.
On the topic of WAPs and coverage, dunnersfella is absolutely right. The best practice is always to install a larger number of WAPs with power turned down for optimal coverage and performance. The general rule of thumb we recommend our dealers is to install one access point for every ~1000 sq ft of space. In addition to this, newer WAPs are going to generally have lower power output as regulated by the FCC.
I'm glad many of you do find OvrC to be essential in your operations. We are continuing to evolve the platform to help dealers become more efficient in supporting customer systems remotely and reduce the number of truck rolls. OvrC has gone through massive growth in the last few years, supporting more than 200 thousand locations and many millions of products connected to our cloud.
With this growth comes the challenges of scale and performance. This is why we are currently working on a big update to the OvrC platform, where we are basically rewriting significant portions of the platform. This project is well underway and will be completed within the next few months. We can't wait to show you all the improvements and new features that will come with the update.
Regarding the OvrC service interruption today, our teams have fully restored the platform by about 6pm EST today. Thanks for your patience!