In AT&T’s latest effort to save money, they have stopped sending out boxes and call tags for returned Directv equipment. Now all you have to do is take the equipment to a UPS store and they will box it and ship it back to Directv. What some big corporate guy, living in a large metropolitan area, didn’t bother to consider, not everyone has a UPS store near them. The closest one to me is an hour and a half. And my customer that wants the boxes returned is 10 hours away and getting confused relaying info back and forth.

I’m guiding everyone I can away from Directv now.