Here's a new one I just discovered, and I have no idea if this is even relevant: check the charging cable to see if it's a charging cable or if it can transfer data. If it can transfer data, maybe somehow the phone is thinking to mute its audio... I dunno. Just a thot. A thot in the dark.
Plugged into "Chevy truck." Chevy truck USB jack? Big Lots car charger plugged into Chevy Truck Cigar Lighter?
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw