I'm an end user, not an installer. I'm not here asking for Integration Designer or how to program, but I am in need of assistance and hope someone can point me in the right direction.

I have a basic setup - two T3x remotes and a XP-3 controller. The backlight button on one of the remotes is flashing red/green, the display doesn't go to sleep and it isn't charging correctly on either dock. A reboot temporarily fixes it, but it still dies after being off the dock for a few hours. I've moved the controller in the same room as the remote and it doesn't make a difference. I've been told this is a known issue and RTI will repair, but I have to go through a dealer. Unfortunately, the dealer that set up my system has closed their doors and every dealer I've talked to tells me to take a flying leap since I didn't buy it from them. Do I have any options?