My point is the same - they really don't care. And your trying to "make it about you", regardless of how you say it, is how it will be interpreted. That will do more to irritate them than calm them down.

Even your attempt at further explanation shows you don't get the point; "I do let them know I'm more frustrated than they are". That's the wrong approach. They don't give a shit about you being more ANYTHING than they are. THEY are the client, and their experience is what's most important to them - and it should be to you too, if you want to keep their business.

I'm not trying to bash you, but simply sharing some valuable insight.