On December 8, 2018 at 09:48, 3PedalMINI said...
I have gotten to the point of telling clients that for how frustrating it is for you, maybe you should think how frustrating it is for me. To have to continually roll a truck on my dime (during warranty) and squeeze these replacements in. Some realize but others I don’t think care.
That's probably one of the WORST things you can say to a client that's having problems.
In their mind, it's all YOUR fault anyway. You selected the product, you sold it to them, you installed it, you told them it was great. Now it doesn't work - and how dare you compare your inconvenience to theirs. They don't care who made it, or why it broke, or how bad your day is - they just want it fixed, yesterday :-)
