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Original thread:
Post 14 made on Saturday December 8, 2018 at 17:39
Richie Rich
Senior Member
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July 2002
1,150
On December 8, 2018 at 02:07, BrettLee3232 said...
They had a bad batch of the old 12 outlet (8 controlled) & the 6 Port (2 banks) something would eventually happen and it would trip the internal breaker but you couldn’t reset it. They’ve always replaced them no questions asked. If I remember correctly they actually sent out an email (if you’ve bought a WattBox from said date-to said date type of thing). They actually sent out an advanced replacement to me because they knew it would be an issue sooner than later.

It’s been annoying to say the least but 9 out of 10 times it’s gotten me in front of the customer & have sold an upgrade out of it.

The newer stuff is rock solid & you cannot beat OVRC. But it was annoying having to replace them. Especially if you sold a lot of them haha

I had two fail that were in this group, replaced by Snap without issue.
And I have had one 3 outlet that had an outlet go bad. Also sent an advanced replacement without complaint.

Think I have ~30 Wattboxes out in the field, losing two known defective units and one otherwise isn't too bad if you ask me.
I am a trained professional..... Do not attempt this stunt at home.


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