What Mac Said.

I don’t think manufacturers get or even understand how bad this makes US look. In the customers eyes it gets to the point of “maybe it’s not the manufacture” I have a job where A product has failed almost like clockwork every 3-4 months. The manufacturer keeps replacing it but on the last install my client jokingingly but not really “maybe it’s not the product, maybe it’s you”

I have gotten to the point of telling clients that for how frustrating it is for you, maybe you should think how frustrating it is for me. To have to continually roll a truck on my dime (during warranty) and squeeze these replacements in. Some realize but others I don’t think care.

I don’t think anyone realizes how frustrating this industry is and at the root of it is the manufacturers. Nobody, and I mean NOBODY has any accountability for what they are selling.