On December 8, 2018 at 01:05, Zohan said...
Just had a client email me yesterday about his.
It's 4 years old so im not even going to try to get it replaced.
I'll probably go with a middle atlantic racklink instead
[Link: middleatlantic.com]They'll still replace it, no question.
It's a pain in the ass, losing time to replace it but it's way past any warranty. I don't know about you but our warranty is one year. But, I typically extend that to one and half to two years, depending on the client. But if it's beyond 1.5-2 years I charge for my time, any other industry would.
On Wattboxes that have died after 2-4 years I charge for my time and time to box and take old unit to FedEx, no reason not to.
What other mfg replaces parts after 4 years? Not any in our industry, that I know of. I personally haven't had any problems with the newer models and still sell them with no hesitation.
My .02
