On December 7, 2018 at 21:15, punter16 said...
We've had a number of these go bad on us...anyone else? Snap swaps them which is great but I've seen more stop working/blow banks than I experienced with other lines we sold in the past. Anyone else?
They had a bad batch of the old 12 outlet (8 controlled) & the 6 Port (2 banks) something would eventually happen and it would trip the internal breaker but you couldn’t reset it. They’ve always replaced them no questions asked. If I remember correctly they actually sent out an email (if you’ve bought a WattBox from said date-to said date type of thing). They actually sent out an advanced replacement to me because they knew it would be an issue sooner than later.
It’s been annoying to say the least but 9 out of 10 times it’s gotten me in front of the customer & have sold an upgrade out of it.
The newer stuff is rock solid & you cannot beat OVRC. But it was annoying having to replace them. Especially if you sold a lot of them haha
