If you're afraid to fire a customer or otherwise authoritatively handle a conflict, consider these hunters who steal their dinner from fifteen lions that were feasting just moments before.
"Lions aren't easily intimidated."
Customers can seem worse!
"If you steal the kill and nobody is hurt, that's when you can relax and feel happy."
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
