This post makes me feel disappointed. Who is complaining? Our industry is amazing compared to other Constuction trades.

Sonos is a product that works and is very reliable. Perfect it is not but what is? Use it to your advantage. Leverage the brand awareness and push. A Sonos connect feeding a DSP amp into a kick ass pair of speakers is a money maker. And a happy client.

If Sonos can Take your client because they have an email address than good on Them and shame on you.

Clients call you because they trust you and would rather pay you than to have to figure out things themselves.

So be a professional and provide them with more and they will pay and you will both be happy!