"first time post for for me today. My issue is almost the same. delay's after you press a button. Cant control volume and pressing the main button for 3 seconds does nothing. Can't program. Looking to see if there is a reset for the remote. hope someone could help us."
"Delay's after you press a button"- can you expound on this a bit?
Can't control volume typically speaks to the "copy and paste" feature, also known as punch-thru. it's likely it wasn't programmed correctly, but not knowing the extent of your system (tv audio? receiver audio?), it's hard to determine the issue. What do you want to accomplish by pressing the main button for 3 seconds- return to the main page?
There is factory reset which will delete all the programming and factory default it. Press and hold the MAIN button for 5 seconds and release. This takes you to the programming menu where you'll ultimately find a factory default option.
You may be better served hiring a professional that has been trained in programming URC remotes if you want to see this remote perform at its best- just sayin'.