I was actually pulled into this situation by my team (on your order, specifically). We allow dealers to set who their orders go to at any supplier. Some like to use the order desk, some like it to go to their rep, so we let dealers decide. In this case, the order was sent to the rep and they didn't do anything with it. Snap's order desk processes email orders really fast, actually. Anyway, I reached out to the Customer Service manager at Snap concerning this situation. Because they provide fantastic customer service, they comp'd the entire expedited shipping amount with a credit. It doesn't always end up this positive, but I was happy we were able to work with them to make it right for you. Our team does everything in our power to help dealers when situations arise.

As Fred mentioned, it's a challenge for us to manage multiple pricing levels across hundreds of suppliers and thousands of manufacturers. We have a full time data team that works with dealers to dial in their pricing. Some vendors are more difficult than others, and other vendors make sure their pricing is accurate for dealers (like Capitol Sales). We try to encourage dealers that if you see any pricing discrepancies, let us know and we'll work with you to get you in the correct pricing tier or load custom pricing for your account. Our goal is to make it as painless as possible.

We do make it easy for vendors to keep their pricing up to date and accurate for dealers via secure FTP data feeds into our site. Not everyone does that yet, though.

To be honest, we've always battled with the PDF print version, as it was really designed for web delivery. We are working on a condensed version of the proposal. It's in development (not planned - they are actually working on it). I hope it comes soon, as I hear and agree with dealers who end up with too much white space on the PDF print. Let me know specifically what issues you were told we do not plan to fix and I can clarify.

I mentioned this in another post a few minutes ago, but we just finished building support for EDI - automatic ordering - which most larger vendors support. This removes the human element for larger vendors and allows us to dump the order right into their ERP. We have several large vendors we're working on right now getting it implemented. As we continue to develop and offer this to vendors the experience will be greatly improved.