I wanted to add that I do hope they get it together and fix the issues. I really am pulling for them.  I don't think the guys and gals at portal are bad people.  I just think they need to tweak things to get to the desired results.  The proposal tool should be easy to fix.  Fix the font and picture sizes mainly and I think its ok.  The pricing issue, I am not sure the best way to handle it, but relying on the vendors to send it to them doesn't seem like the best way.  It puts the responsibility on someone outside of their business.  Again, not sure how to fix that.  As has been mentioned, emails is not the best way to handle orders.  Access to the ordering system at the vendors in some form or other would be best.  All I know is there needs to be some tweaking to eliminate any possible issues which as of right now, is clearly too common judging by what not just myself has said here, but what others have said they've gone through using the service as well.