Why aren't authorized URC dealers replying to every consumer gripe with offers of paid "service calls" to simply provide a software download to paying customers? Is that somehow prohibited by your agreements with URC? I would consider paying a reasonable fee for a few minutes of effort if I saw authorized URC dealers offering it. As a non-dealer, it sucks that I have NO visibility into whether there are newer/better versions of CCP.
I'm yet another consumer whose dealer neglected to mention that the software was NOT included with the MX-880's and MRF-260's that were part of what was an $8k+ project. In my case, I ultimately demanded either a refund on the remotes and hubs, or a copy of the software - and only then I got the software. That was in 2010, and I still run that same copy of CCP - though it struggles on Windows 10 in compatibility mode.
Ultimately the problem isn't URC - it's dealers who fail to disclose their policies (policies not mandated by URC).
The reality is that for even a casual audio/videophile who knows anything about higher-end universals, the inability to do anything with the remotes comes as a SHOCKING surprise. Pretending this revelation should be perfectly understandable to every customer is silly.
And dealers repeating the blanket claim that CCP is "too complicated" for any consumer only alienates those of us who are comfortable with professional software applications: learning CCP through trial and error was no more complicated than learning PhotoShop or ProTools in the same way - it ain't rocket surgery.
The business plan shouldn't be that the the best universal control products are only available for the most inept, hands-off, uneducated consumers... or is that the business plan?