tca

This is a classic problem that has plagued the HVAC, Plumbing, Electrical and Lawn service trades for MANY years.

This client explicitly shows a sever lack of basic business acumen. Specific and to the point, the concept of Labor Burden and the calculation thereof!

I would simply ask him to search Labor Burden on You Tube and watch, listen and learn!! Especially the one for HVAC!

Many of the trades have gone to flat rate billing because of this problem. The main advantage to this flat rate billing? The customer knows before the work even begins, what the cost is and the issue of hourly dragging your feet goes away. The burden to do the job efficiently and correctly is now on the provider not the customer. Callbacks are reduced by a large margin since the provider has to eat it!