Thanks. Running as Administrator fixed the Live Update not working. I'm still having very poor luck though controlling the box. I think the issue is the IR blaster communicating with the box. There is a green light that lights up when the box receives the command and it often doesn't work. For some reason the remote control from 15 feet away will change the box and make the light work however the IR blaster needs to be in an exact spot and only works occasionally. I tried another blaster from a different device and it is the same sporadic success. These blasters work fine on other devices. It seems like this box may be very finicky with the IR blaster. I'm wondering if I have a defective box. Have other people had issues with the IR blasters working to control these boxes? Thanks!