Anyone else experiencing this? I have one unit that whenever there is a new firmware notification the unit locks up and doesn't allow the client to use it. Installing the new firmware resolves the issue but the fact that the unit knows there is a new firmware to be installed shouldn't break the functionality of the unit.

We have multiple of these units installed and it is only happening on one unit so I know it isn't an issue with all players.

At this time No, I haven't contacted tech support, but when I get to site I will start a case with them as I can send them the log file of the unit.