Intuit Go Payments did this to me.  They insisted on speaking with the client as well, who had left for vacation.  I felt it made me look like I am not a legitimate business and worried he thought I was gonna steal his money and run.  Luckily that didn't happen, but I never processed another card with Go Payment.  I no longer accept payments over $1000 on a CC so haven't run into this issue with Square.