Sadly I am in the same boat. I ordered a 75" 940d from MRI and did not pick it up from their warehouse right away because the house was under construction. When I did pick it up and installed it the internal screen was shattered although the was no visible damage to tv or box. Both Sony and MRI said not our problem so I ate it and it now sits in my garage as an expensive reminder not to do business with MRI.
edit I did call local repair center they told me a new screen when it comes off back order would run me about $4k so not really a viable solution
One thing I have learned in this industry. It is easier to pull a wire than it is to push one.