You have never had a RTI remote fail? how long have you been selling them? the failure rate has been pretty legendary.
Wouldn't even consider Elan anymore? Why? Have you sold it in the post Via era?
Jack Rainey - Full disclosure...reformed integrator, now mid-Atlantic manufacturers rep for: Integra, Paradigm, Anthem, Parasound, Atlona, LG TV's and Metra Home Theater...among others