While I'll agree that Snap will offer better support, I have not come across an issue with any of the Hik systems I've installed that required a call to support. I don't mind paying more for good support, but when paying 2 to 3 times the price for the same or similarly specced product, its gets to be a tough pill to swallow. Especially in residential surveillance. So many people see the Costco prices and expect that a system will cost in that range. I used to push Wirepath before Luma was out and got kickback on the pricing often enough that I had to look at some other options.