Ya i hate these situations. Both the client and his wife were home and as this is happening I am sitting there thinking to myself lovely. Now this guy is going to think exactly what you said.... did he buy the right product... is he second guessing his installer now.

I am sure snap will handle it better when I call in the morning and tell them I am now sitting at about 6 hours now and it is still stuck at 70%. Come morning time i'll be over 14 hrs.

Used to use denon as my go to brand and had good luck in past but hearing horror stories. Trying to decide what brand I want to focus on going forward. I keep hearing yamaha is a good bet. For this particular install this receiver spec wise fit the bill perfect. But i guess it wasn't so perfect after all.

I guess shame on me perhaps... i should know better and expect these kinds of issues. It's unfortunate that you have to plan for this kind of stuff but seems nowadays you do. Should have played with a new brand on my own time in my own home before putting it to use in the field. Of course even if I did that I could still have be ok at home then had a random issue in the field, ya just never know.

I had an error code of 0 -82 when trying over usb. No clue what the hell that code is. Can't find a listing anywhere online.

-update.... Snap took care of me this am. yay!